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At Good Wood Mood, every product is individually crafted to order. Most of our items are made in custom dimensions and built specifically for each customer's requirements.

 

Custom-Made Products

Because our products are made to order and often customized in size, design, or finish, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun.

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Please review all measurements and specifications carefully before placing your order. If you are unsure about sizing or compatibility, we are happy to assist you before production starts.

 

Damaged or Defective Items

We take great care in packaging and shipping every order. However, if your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the case promptly and, where appropriate, repair, replace, or otherwise resolve the issue at our discretion.

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Incorrect Measurements Provided by the Customer

As products are manufactured according to the dimensions supplied by the customer, we cannot offer refunds or replacements for items made to incorrect measurements that were provided during the ordering process.

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Shipping Delays

We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or other events beyond our control. Such delays do not qualify for cancellation or refund.

 

Questions

If you have any questions before placing your order, please contact us. We are always happy to help ensure your custom piece is perfect for your space and audio system.